Refund Policy

You may cancel your Exocorp subscription at any time. When you cancel, you retain access to the Service until the end of your current billing period. No further charges will be made after cancellation takes effect.

We offer a full refund if you request one within 14 days of your initial subscription purchase, provided you have not made substantial use of the Service during that period. After 14 days, subscription fees are non-refundable.

For annual subscriptions, refund eligibility applies to the first 14 days after each annual renewal.

One-time credit purchases are non-refundable once credits have been applied to your account. If credits have not yet been applied due to a processing error, we will resolve the issue or provide a refund.

To request a refund, contact us at support@exocorp.ai with your account email and a brief explanation of your request. We aim to process all refund requests within 5–10 business days.

Approved refunds are returned to the original payment method. Depending on your payment provider and financial institution, it may take an additional 5–10 business days for the refund to appear on your statement.

If you experience a significant service outage or technical issue that prevents you from using the Service, contact us at support@exocorp.ai. We will evaluate the situation and may offer account credit or a partial refund at our discretion.

For any questions about this Refund Policy, reach out at support@exocorp.ai or visit our contact page.